Unless you’re a fan, or there’s yet another scandal regarding performance enhancing drugs, baseball doesn’t tend to make a blip on most of our radars. And yet, the World Series reached 13.4M viewers in 2014 (yes, about 1/10th of the Super Bowl, but the numbers are still nothing to sneeze at).
Instead of the usual advertising song and dance, Chevy decides to do something special that will garner more attention and create great PR. At game 7 of the World Series in Kansas City, MO the Kansas City zone manager, Rikk Wilde, presented the MVP winner Madison Bumgarner of the San Francisco Giants with his very own Chevy Colorado truck.
And how does Wilde do?
He totally messes up! He stumbles right through, he looks like he’s going to have a nervous breakdown or a heart attack. The people on screen with him look nervous for him (with the exception of the guy fixing his hair). It’s a right mess. While trying to explain the virtues of the 2015 Chevy Colorado, he ditches his script and explains live on television at the championships of the World Series that this truck has “technology and stuff” such as wifi, etc. Technlogy and stuff, huh? How exciting! #TechnologyNStuff
And yet, Chevy takes it on and turns it around! The same night #TechnologyNStuff starts trending, they own it with this beautiful tweet:
Kudos on Chevy for owning it, and for their community manager for getting it together to spin it in such a positive way. Chevy was getting a bum rap online until they decided to own this hashtag.
And that, ladies and gentlemen, is how you recover from a potential PR fail.